Frequently Asked Questions
Here are the answers to some frequently asked questions to help you with your order.
I am open Monday to Friday from 9am – 5pm. If you contact me at the weekend I will get back to you as soon as possible, at the beginning of the new week.
I am currently unable to offer one-to-one consultation appointments.
Ordering is simple:
- Browse my website and select your favourite design.
- Select the quantity you require.
- Choose from any colour options etc.
- Add the selected design(s) to your basket and proceed to checkout.
- You will receive an email confirmation of your order and following this, a request for your personalisation wording.
- Once your wording has been received, a digital proof will be emailed to you within 2 working days for approval.
Please note: Personalised proofs will not be supplied prior to purchase. Once the item has been purchased, I will gladly provide proofs for your review and approval. I am committed to working with you until you are completely happy with your design.
Posted samples are available on most items and can be purchased from the ‘Quantity’ drop down.
Please note: posted samples will not be personalised with your wording and will appear the same as on the product image.
No. Once your proof has been approved the artwork is sent to the printers. Please check your proofs carefully.
Once you have approved your artwork draft please allow 3-5 working days for printing and shipping of your order. I will update you by email once your order has been dispatched.
If you have not received a proof within 2 working days of ordering please contact email@example.com with your order number and I will get back to you as soon as possible.
Sometimes my firstname.lastname@example.org email address gets lost in spam filters, so although I will have sent the proofs or a reply, it may have ended up in a cyber bin. To avoid this happening please add email@example.com to your email address book or safe list.
Delivery is free of charge to UK mainland orders only.
At present I only deliver within the UK mainland.
All payments are made through PayPal however; you do not need to have a PayPal account to pay by this method. You can also pay by credit or debit card through the site.
You can cancel an order within 12 hours of ordering. After this time I cannot cancel any orders as the design of your invitations will have begun.
I cannot accept returns as my wedding invitations and stationery items are personalised for you.
If you are unhappy with your order for any reason please contact me at firstname.lastname@example.org. I am happy to correct and reprint any errors made on the part of Elisa by Design as quickly as possible and will send any re-printed stationery out quickly and efficiently.
I am not able to change the colours on most of my designs. This is only available on designs where it offers the option of changing the colour.