FREE DELIVERY ON ALL UK MAINLAND ORDERS!

Frequently Asked Questions


Here are the answers to some frequently asked questions to help you with your order.

What are your opening times?

I am open Monday to Friday from 9am – 5pm. If you contact me at the weekend I will get back to you as soon as possible, at the beginning of the new week.

Can I meet with you to discuss my requirements?

I am currently unable to offer one-to-one consultation appointments.

How do I place an order?

Ordering is simple:

  1. Browse my website and select your favourite design.
  2. Select the quantity you require.
  3. Choose from any colour options etc.
  4. Add the selected design(s) to your basket and proceed to checkout.
  5. You will receive an email confirmation of your order and following this, a request for your personalisation wording.
  6. Once your wording has been received, a digital proof will be emailed to you within 2 working days for approval.

Please note: Personalised proofs will not be supplied prior to purchase. Once the item has been purchased, I will gladly provide proofs for your review and approval. I am committed to working with you until you are completely happy with your design.

Can I order a sample?

Posted samples are available on most items and can be purchased from the ‘Quantity’ drop down.

Please note: posted samples will not be personalised with your wording and will appear the same as on the product image.

Can I make changes after approving my proof?

No. Once your proof has been approved the artwork is sent to the printers. Please check your proofs carefully.

I have approved my proof. How long will it take to receive my order?

Once you have approved your artwork draft please allow 3-5 working days for printing and shipping of your order. I will update you by email once your order has been dispatched.

I have not yet received my proof. What is the status of my order?

If you have not received a proof within 2 working days of ordering please contact info@elisabydesign.co.uk with your order number and I will get back to you as soon as possible.

Sometimes my info@elisabydesign.co.uk email address gets lost in spam filters, so although I will have sent the proofs or a reply, it may have ended up in a cyber bin. To avoid this happening please add info@elisabydesign.co.uk to your email address book or safe list.

How much is delivery?

Delivery is free of charge to UK mainland orders only.

Do you deliver outside of the UK?

At present I only deliver within the UK mainland.

How do I pay for my order?

All payments are made through PayPal however; you do not need to have a PayPal account to pay by this method. You can also pay by credit or debit card through the site.

I’ve made a mistake with my order. What should I do?

If you have made a mistake when ordering please contact me as soon as possible by email to info@elisabydesign.co.uk

I’ve changed my mind. Can I cancel my order?

You can cancel an order within 12 hours of ordering. After this time I cannot cancel any orders as the design of your invitations will have begun.

Once items have been printed, what is your returns policy?

I cannot accept returns as my wedding invitations and stationery items are personalised for you.

If you are unhappy with your order for any reason please contact me at info@elisabydesign.co.uk. I am happy to correct and reprint any errors made on the part of Elisa by Design as quickly as possible and will send any re-printed stationery out quickly and efficiently.

Can I change the colour of the design?

I am not able to change the colours on most of my designs. This is only available on designs where it offers the option of changing the colour.

I would like a bespoke design. Is this something you can offer?

Yes I would love to create a bespoke design for you! Please contact me for a personalised quote and I will work with you to create your perfect stationery.

Have any questions I didn't answer?

PLEASE NOTE: I am currently away and will not be able to process orders, or respond to messages until Monday 19th November 2018. Apologies for any inconvenience. Dismiss